New Article: Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.
Mark Graham and I have just published a new article in the African Geographical Review. The article’s main argument is that economic upgrading in the South African BPO industry can lead to both social upgrading and downgrading among contact centre agents. Anwar, M. A. and Graham, M. (2019) Does economic upgrading lead to social upgrading… Read More »