Posts by Mohammad Anwar

New Article: Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.

Mark Graham and I have just published a new article in the African Geographical Review. The article’s main argument is that economic upgrading in the South African BPO industry can lead to both social upgrading and downgrading among contact centre agents. Anwar, M. A. and Graham, M. (2019) Does economic upgrading lead to social upgrading… Read More »

Geonet Research Presentation at the UNI Africa’s 4th Regional Conference- March 25, 2017

The trade union leaders from across the African continent are coming together to meet in Dakar, Senegal for 4th UNI Africa Regional Conference on March 23-25, 2017. This will be a gathering of 161 Unions from 40 African countries and roughly 500 participants will be attending it, along with invited guests from across the world. We… Read More »