Posts tagged: bpo

Digital Control in Value Chains: Challenges of Connectivity for East African Firms

18 December 2017 0

I’m happy to report on a new co-authored paper that I have out. The piece asks what difference changing connectivity has made for East African firms. The piece emerges from a multi-year study on Development and Broadband Internet Access in East Africa that evolved into the current ‘Geonet‘ project. Foster, C., Graham, M., Mann, L., Waema, T., and… Read More: Digital Control in Value Chains: Challenges of Connectivity for East… »

The Domestic Turn: Business Process Outsourcing and the Growing Automation of Kenyan Organisations (now in print)

22 March 2016 0

I’m happy to announce a new paper to come out of our previous project studying Development and Broadband Internet Access in East Africa. The project looked at the role that changing connectivity in East Africa was having on three sectors of the economy: tea, tourism, and business process outsourcing (BPO). This paper, written with Laura Mann, focuses… Read More: The Domestic Turn: Business Process Outsourcing and the Growing Automation… »

Growing the Kenyan Business Process Outsourcing Sector (new publication)

19 January 2016 0

A new publication of ours in now out in The African Technopolitan. Graham, M., Mann, L., Friederici, N. and Waema, T. 2016. Growing the Kenyan Business Process Outsourcing Sector, The African Technopolitan. 5 93-95 The short piece is based on our longer report on the Internet and Business Process Outsourcing in East Africa. It offers a summary… Read More: Growing the Kenyan Business Process Outsourcing Sector (new publication) »

Introducing Mohammad Amir Anwar to the Geonet project

13 January 2016 0

We are lucky to have Mohammad Amir Anwar joining our team in the Geonet project! Amir is a Human Geographer by training, and his work has focused on geography of globalisation, political economy and development in the Global South, with a special focus on India and Africa. He is currently researching the growth of knowledge… Read More: Introducing Mohammad Amir Anwar to the Geonet project »

New paper: “The Domestic Turn: Business Processing Outsourcing and the Growing Automation of Kenyan Organisations”

10 May 2015 0

I’m happy to announce a new paper to come out of our previous project studying Development and Broadband Internet Access in East Africa. The project was a collaboration between myself, Tim Waema, Laura Mann, and Chris Foster and aimed to look at the role that changing connectivity in East Africa was having on three sectors of… Read More: New paper: “The Domestic Turn: Business Processing Outsourcing and the… »

The Internet and Business Process Outsourcing in East Africa

25 February 2015 0

I’m happy to report the release of a new report that comes our of a multi-year project to student the Internet and the Business Process Outsourcing sector in East Africa. This work has, in many ways, informed the research design and framing of our current Geonet project. Mann, L., Graham, M. and Friederici, N. 2015.… Read More: The Internet and Business Process Outsourcing in East Africa »

New paper: ‘Contradictory Connectivity: Spatial Imaginaries and Techno-Mediated Positionalities in Kenya’s Outsourcing Sector’

22 January 2015 0

I am very happy to announce a new paper: ‘Contradictory Connectivity: Spatial Imaginaries and Techno-Mediated Positionalities in Kenya’s Outsourcing Sector.’ A pre-print is available below. Graham, M. 2015. Contradictory Connectivity: Spatial Imaginaries and Techno-Mediated Positionalities in Kenya’s Outsourcing Sector. Environment and Planning A. (in press). Abstract East Africa has traditionally been characterised by stark barriers to… Read More: New paper: ‘Contradictory Connectivity: Spatial Imaginaries and Techno-Mediated Positionalities in… »