Posts tagged: call centres

New Article: Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.

Mark Graham and I have just published a new article in the African Geographical Review. The article’s main argument is that economic upgrading in the South African BPO industry can lead to both social upgrading and downgrading among contact centre agents. Anwar, M. A. and Graham, M. (2019) Does economic upgrading lead to social upgrading… Read More »

New paper: “The Domestic Turn: Business Processing Outsourcing and the Growing Automation of Kenyan Organisations”

I’m happy to announce a new paper to come out of our previous project studying Development and Broadband Internet Access in East Africa. The project was a collaboration between myself, Tim Waema, Laura Mann, and Chris Foster and aimed to look at the role that changing connectivity in East Africa was having on three sectors of… Read More »