Posts tagged: call centres

New paper: “The Domestic Turn: Business Processing Outsourcing and the Growing Automation of Kenyan Organisations”

I’m happy to announce a new paper to come out of our previous project studying Development and Broadband Internet Access in East Africa. The project was a collaboration between myself, Tim Waema, Laura Mann, and Chris Foster and aimed to look at the role that changing connectivity in East Africa was having on three sectors of… Read More »